Product development plans:
We will provide you with a rolling 6-month view of our product roadmap and an opportunity to provide input and feedback on our development plans via a quarterly web-based meeting. We will notify you promptly if we encounter delays in delivering planned product features and provide you with a revised date for delivery.
New features:
We will announce the availability of new features on the user home page and via the Intacct Update. We will also offer a monthly webinar to provide an overview of how to utilize recently released features.
Scheduled maintenance:
We have published a weekly 2 hour scheduled maintenance window during non-peak, non-standard hours for system maintenance. If an extended maintenance period is required, the maintenance will be scheduled when it will have the least impact on our customers whenever possible (usually nights or weekends) not to exceed 8 hours per week. For extended maintenance periods, we will notify you 48 hours in advance via an email to your customer contact in addition to an announcement on the user home page.